Our customer care team is ready to assist with any queries from the USA or Canada – drop us a line, we love hearing from you! 

Email: 
Use our contact form or write to customerservice@jellycat.com and one of the team will be very happy to help.

Call Us: 
866-445-3559 
Monday–Friday, 9:00 AM–10:00 PM (CT) 

Spanish Phone Line: 
+1 (866) 667-7751 
1:00 PM–10:00 PM (CT) 

Chat With Us: 
Monday–Friday, 9:00 AM–10:00 PM (CT) 
Saturday & Sunday, 1:00 PM–5:00 PM (CT) 

Send Us a Letter: 
Jellycat, Inc. 
800 Washington Avenue North, Suite 500 
Minneapolis, MN 55401

Our characters mean a great deal to us and we’re glad to hear they bring so much joy and also comfort during difficult times. That said, please be aware that the Jellycat team may have a legal or safeguarding obligation to share communications involving trauma or criminal matters with the appropriate authorities, including the police.